Current Vacancies

Learning Engagement Facilitator

Accountable to: Learning Engagement Manager

Accountable for: Facilitating the school’s programmes, informal learning and family friendly activities.

Location: Sulgrave Manor

Job Summary:

Sulgrave Manor is a popular heritage attraction located in the lovely village of Sulgrave. The Manor is a fine example of a Tudor and Georgian house which was built and lived in by the direct ancestors of George Washington, the first President of the USA.

Currently the Learning Engagement Team delivers an exciting package of learning programmes to approximately 5000 school children per year.

Learning Engagement Facilitators are responsible for ensuring the schools programmes, informal learning and family friendly activities are delivered to the highest possible standard so our visitors leave with unique memories, making them want to come back for more. Two key aspects of the role are ensuring that children and their teachers of family enjoy themselves and are fully involved in the activities; taking a flexible approach to the activities so that visitors get the most out of them.

Occasionally situations may arise that require the post holder to perform other duties or tasks as might be reasonably requested by the Manor. In addition, all employees are expected to work within the terms of their contract of employment and adhere to the Manor’s policies.

Contract type: Zero hours contract, £9 an hour

Hours: Variable on the days required. For example, a school visit runs from 10am to 2pm, plus the set up and clear down

Working Pattern: Working a rota system which may include weekends and bank holidays

Key responsibilities

School programmes:

  • To ensure learning spaces are prepared for school visits, including setting up benches and tables and opening the manor house
  • To ensure the house is locked and learning spaces cleared following visits, including light cleaning duties, for example sweeping the floor, wiping the tables and checking the toilets.
  • To ensure the resources and children’s costumes are in place ready and that they are put away in an appropriate manner ready for the next school visit or event.
  • To have a good working knowledge of all aspects of Learning Engagement Team’s schools programmes.
  • To facilitate the schools programmes, including leading workshops independently and as part of a team to the highest possible standard.

Informal Learning and Family Friendly Activities

  • To assist with the preparation of informal learning at the property, including setting up resources for themed activities, crafts and trails.
  • To facilitate the informal learning and family friendly activities, including leading activities independently and as part of a team to the highest possible standard.

Being a friendly face to all our visitors welcoming them to the Manor and answering and questions they may have.

To inform the Learning Engagement Manager as soon as possible of illness or inability to work on day rostered on.

To work with and support the Learning Engagement Volunteers and assist them to successfully deliver school visits, schools programmes, informal learning and family friendly activities.

Facilitators may also be asked to be responsible for certain resources according to their areas of expertise (for example, tuning musical instruments and ensuring they are in good repair).

Health, Safety and Security

  • To be familiar with and follow Sulgrave Manor’s Health & Safety policy at all times and be aware of emergency procedures.
  • To be familiar with and follow Sulgrave Manor’s Safeguarding Young People and Vulnerable Adults policy at all times.
  • To complete training as requested by the Learning Engagement Manager, including safeguarding training.
  • To have an up to date DBS certificate.

Person Specification


Good education to further or higher level

Knowledge of health and safety, and safeguarding

Up to date knowledge of the National Curriculum (desirable)

An interest in history and particularly Tudor and Stuart history (desirable)


Enthusiastic and creative team player

Self-motivated and able to work on their own initiative

Excellent communications skills

Confident presentation skills

Excellent team player

Ability to act and tell stories

Strong time management and organisational skills


Proven experience of facilitating formal learning activities for primary and secondary aged pupils

Experience of facilitating learning activities and events for families

Experience of facilitating learning events for adults (desirable)

Experience of working in a heritage setting (desirable)

To apply please send a CV and covering letter showing why you would make a great addition to our team to by midnight on Sunday 4th March 2018.

Visitor Retail &

Welcome Assistant £8.50 per hour – (22.5 hours per week seasonal post)

This person will manage the welcome desk and our retail provision. This role can be offered on a ‘share basis’ with other candidates and covers Thursday, Friday & Sunday on a seasonal

basis (currently 01.04.18 – 30.09.18). Candidates must be prepared to work regular Sunday’s.


To support the Visitor Services & Volunteer Manager and manage
the welcome desk and run the shop on our open days Thursday, Friday, Sunday.

Main Duties

Carry out front of house activities at Sulgrave Manor

Operate the till and achieve commercial targets (retail, admissions

Help at events and other engagement activities and to work
alongside volunteers.


1. Carry out front of house activities at Sulgrave
Manor: Deliver all the necessary processes and administrative systems under the direction of the Visitor. Services & Volunteer Manager to deliver the operation of the ticket desk, shop and visitor welcome.

2. Deliver exceptional standards of customer service and presentation ensuring high standards of cleanliness are maintained across these areas.

3. Promote ‘green museum’ guidelines and protocols, where possible, reduce environmental footprint and reduce energy consumption.

4. Commercial: deliver targets, support growth and income generation:

5. Operate the new EPOS system and be responsible for cash handling and banking.

6. Meet set commercial targets (retail, admissions) for the Museum.

7. Actively promote Gift Aid admissions to support the aims of the charity and upsell membership/season tickets etc.

8. Monitor stock and ensure stock rotation.

9. Make shop stock orders as directed by the VSVM

Any other duties and responsibilities appropriate to the post. These include:

Supporting events on the site.

Working with volunteers.

Managing visitor data spreadsheets and general administrative duties.

Updating Gift Aid data spreadsheets

Carrying out Visitor surveys and inputting data


The postholder will work directly for the Visitor Services & Volunteer Manager.

This job will be based at Sulgrave Manor.

The post is part time seasonal: 22.5 hours per week (can be offered on a ‘share’ basis with other candidates) on a seasonal basis
(currently 01.04.18 – 30.09.18) on a Thursday, Friday & Sunday.




working in public and customer-facing teams and delivering excellent customer care practice

Operating EPOS systems and cash handling

Sales skills and confidence in upselling

Retail experience.

Experience of assessing risk, implementing and taking responsibility for H&S in own area.


Experience in retail displa.

Knowledge and enthusiasm for history and heritage.

First Aid certificate.



Excellent communication skills.

Ability to work well as part of a team and in partnership.

Reliability and punctuality.

Self-confidence in dealing with people of all ages and all abilities.

Enthusiasm for and commitment to engaging non-traditional heritage audiences.

Ability to work flexibly including weekends.



GCSE grade C and above in English Language and Maths.

For more
information please contact Carla Cooper, Operations Manager on 01295 760 205.

To apply, please send a CV (up to 2 sides of A4) and covering letter outlining how you meet the requirements of this post to:

Closing date: Tuesday 27th February at 12 noon. Interviews will be held week commencing 5th March at Sulgrave Manor.

House Volunteers

About Us

Sulgrave Manor is a popular heritage attraction located in the lovely village of Sulgrave. The Manor is a fine example of a Tudor and Georgian house which was built and lived in by the direct ancestors of George Washington, the first President of the USA.

About The Role

Sulgrave Manor is open on Thursdays, Fridays and Sundays from April to September. Visitors explore the building at their own pace, engaging with the interpretation around the house. We are looking for enthusiastic volunteers to join our team to help bring the house to life for visitors.

By getting involved, you could…

· Become part of a dedicated and friendly team

· Learn about this unique house and its stories

· Use and develop your skills in heritage communication

· Develop new skills and experience

· Receive training in all areas suitable for the volunteer role

What’s involved?

· Increasing your knowledge of Sulgrave Manor and its history, to bring it to life and make it fun for our visitors.

· Ensuring visitors stay safe within the building.

· Acting as a guardian of the house’s fabric and collection

· Answering questions from visitors about the building, family and history.

Opportunities and Safeguarding Children and Vulnerable Adults.

  • Becoming familiar with and following Sulgrave Manor’s policies at all times (including the policies on Health and Safety, Equal

This role will suit you if you…

· Are enthusiastic and friendly with a talent for communicating

· Are interested in history

· Enjoy meeting people and being part of a team

· Want to learn more about Sulgrave Manor


· Expenses: We’ll cover agreed travel expenses between home and Sulgrave Manor.

Hours and frequency: Ideally, we would love for
our house volunteers to be available for at least one day (Thursday, Friday or
Sunday 11:30-5:00) per week, although one day per fortnight would be great too!

· This is a voluntary role

“There is always something happening at Sulgrave - family fun days, schools visits, private tours, visits from Washington family descendants or wedding couples to help. It’s part of what makes Sulgrave such an interesting place to work.”

Member of the Sulgrave Team 2017