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The Sulgrave Manor Trust

The Sulgrave Manor Trust is a charity set up to care for Sulgrave Manor, with specific responsibilities: 

(a) To preserve Sulgrave Manor, the ancestral home of the family of George Washington, the First President of the United States of America, for the public benefit.

(b) To provide and support education in subject areas relevant to Sulgrave Manor and its historic role in the history of Anglo-American relations and to the history, literature and institutions of the United States.

In furthering these Objects, the Board of Trustees attaches particular importance to the first of the Powers granted to it by the Articles of Association, which is to promote Friendship and goodwill between the British and American peoples and Sulgrave Manor's historic and symbolic role as a centre for such sentiments. 

Working for The Sulgrave Manor Trust - CURRENT VACANCIES

Operations Manager     - £26,000

PURPOSE OF JOB 

To manage the day-to-day operation of Sulgrave Manor and all its facilities. This includes a co-ordinating role for its management including staff, volunteers, visitors, security, health & safety and events.   

To manage a team of staff providing leadership, management and development to the Operations team, identifying skills gaps where appropriate and providing opportunities for training as required.

To be responsible for the visitor experience, including leading exceptional standards of customer service and presentation.  

To manage the promotion and delivery of all commercial targets (catering, retail, admissions) for the Museum and be accountable for meeting operational targets, both income and expenditure, pertaining to visitor and commercial areas.  

To recruit and develop the enthusiastic team of staff volunteers working at Sulgrave Manor and deliver a programme of volunteering opportunities and training related to operating the site.   

DUTIES AND RESPONSIBILITIES   

1. Day-to-day Operational Management of Sulgrave Manor:  

Deliver all the necessary processes and administrative systems under the direction of the CEO to operate, and maintain Sulgrave Manor buildings, facilities and services.

Act as the main Duty Manager during opening hours and manage the rota for Duty Managers, taking an equal share of the weekend cover. To assume cash handling responsibility when acting as Duty Manager. There may also be occasional evening events, which will require a more flexible work pattern.

Train other staff team members in a Duty Manager role.

Prepare and monitor staff rotas to ensure delivery of all Museum operations and events.

To deliver tours from time to time in the absence of a trained guide

Take a coordinating role in delivery of events and assist the Events Co-ordinator in their planning.

Take a supervisory role in the marketing of the property via printed collateral and digital media.

Ensure high standards of cleanliness are maintained and cleaning is undertaken when required. To organise cleaning contract/staff and ensure work is carried out to the necessary standard.

Promote Ďgreen museumí guidelines and protocols, where possible, to reduce environmental footprint and reduce energy consumption.

Provide a concise written monthly report to the CEO on all areas of Museum activities including: use of facilities, finance and incidents. 

Membership of the Management Team.

Emergency Procedures, Security and Health & Safety:  

Responsibility for compliance issues and regulations at Sulgrave Manor including health & safety audit, first aid, salvage plans and emergency evacuation procedures. Ensure policies and procedures related to the operation of the site are up to date.

Act as Sulgrave Manorís Health and Safety Officer and ensure an appropriate system of checks, reporting and incident management is in place.

Carrying out liaison and training with staff & volunteers and deal with site compliance issues

Review building, visitors and events risk assessments on a regular basis

As a key holder, be accountable for the security of the museum.

2. Visitor Experience:  

Be accountable for leading exceptional standards of customer service and presentation as part of delivering our visitor experience

Work closely with staff and volunteers to continually improve, develop and innovate around our interpretation, visitor offer and practices.

In the absence of a trained guide to lead tours of the property. 

Review and update visitor feedback reporting systems.

Set up and operate a visitor complaints procedure, responding in a timely manner to correspondence.    

3. Commercial: deliver targets, support growth and income generation:  

Work as part of the Management Team to achieve targets for the sustainable operation of all aspects of the business.

Work with the Management Team to identify, develop and implement initiatives that help maximise and support Sulgrave Manor revenue income generation activities to contribute towards future developments and funding requirements.

Ensure the programmes, operations and initiatives undertaken at Sulgrave Manor are legal and in line with the Museumís constitution, policies and aims. 

With the assistance of the CEO reforecast budgets regularly as part of the overall financial management of operations at the property.

Manage the delivery of commercial targets (catering, retail, admissions) for the Museum.

Assume supervisory responsibility for retail; assist the Shop Manager in negotiating contracts and ordering products for the shop. Monitor stock and ensure stock rotation.

Assume management responsibility for catering; approving menus, ordering stock, following appropriate legislative practices, monitoring waste and organising staff rotas for the catering operation. 

Regularly review and monitor profitability and challenges reporting back to the CEO on a monthly basis.

Organise and group bookings with the assistance of the Admin & Finance Officer.

4: Staff & Volunteers: 

To motivate, lead and be responsible for the management of Sulgrave Manor Operations team and volunteers:

Create and maintain a work environment which engenders a team spirit and fosters individual commitment, enthusiasm and confidence.

Ensure that the expectations and accountabilities of staff and volunteers are clear and manage performance to achieve agreed objectives.

Develop ways to recognise, reward and retain volunteers working at the Museum.

Develop the Museumís current volunteering programme, policies and skills audit and implement approved changes according to the Volunteer Programme. 

Develop an induction programme for approval by the CEO.

Deliver inductions for new staff and volunteers and update the process as required.

7.  Any other duties and responsibilities appropriate to the post. These include:  

General duties such as telephone/email enquiries and correspondence in the absence of the Admin & Finance Officer.

Provide content for web pages and social media for Operations and supervise staff updates to pages.

Contribute ideas to the overall running of the attraction and delivery of the Business Plan.

Attend monthly planning and Management Team meetings.   

RELATIONSHIPS  

The postholder will work directly to the CEO as part of the Management Team. The Management Team is responsible for the daily operations of Sulgrave Manor.

The postholder will line manage the Wedding & Events Co-ordinator, Shop Manager, Education Team Leaders, Catering and Housekeeping staff. 

The postholder will provide regular reports for use by the Trustees as requested by the CEO.

This job will be based at Sulgrave Manor.  

The post is full time: 37.5 hours per week on a 5 out of 7 basis including weekends. There is a requirement to work on some evening events. 

Other Management Team members will be on a rota to act as Duty Manager during regular opening, for evening events and to cover the postholderís annual leave.  

PERSON SPECIFICATION  : EXPERIENCE AND KNOWLEDGE  

Essential : 

Experience of day-to-day operational management of small visitor attraction, museum or similar   Experience of catering and retail, including cash handling, and delivering against commercial targets

Experience of recruiting and managing staff or volunteers

Experience working in public and customer facing teams and delivering excellent customer care practice 

Experience of planning and delivering training programmes 

Experience of assessing risk, implementing and taking responsibility for compliance issues and regulations (including fire control, health & safety, first aid, food safety, salvage plans and emergency evacuation procedures)

Knowledge of up to date legislation and best practice in working with volunteers.

Experience of facilities management

Experience of giving tours, presentations and talks

Experience of preparing and monitoring volunteer and staff rotas

Experience of managing and re-forecasting budgets

Desirable:  

Experience of writing policies, operational and procedural manuals and monitoring systems Experience of ensuring compliance of property facilities and services (heating, lighting etc) and monitoring service agreements 

Experience of marketing and using social media

Knowledge and enthusiasm for history and heritage.   

SKILLS AND ABILITIES 

Essential: 

Excellent communication skills 

Ability to build, lead and motivate a team

Highly organised with the ability to plan effectively

Ability to work well as part of a team and in partnership

Ability to respond calmly and work under pressure

Reliability and punctuality

Excellent presentation and written skills

Self confidence in dealing with people of all ages and all abilities 

Ability to work enthusiastically and methodically on an independent basis

Ability to time manage with confidence to make decisions and deal immediately with operational challenges and issues

Excellent IT skills in all the standard programmes

Enthusiasm for and commitment to engaging non-traditional heritage audiences 

Ability to work flexibly including some evening events and bank holidays  

EDUCATION AND QUALIFICATIONS   

Essential:

GCSE grade C and above in English Language and Maths.   

Desirable

Degree in heritage-related study or equivalent and/or appropriate professional qualification.

HOW TO APPLY 

To apply for the role, please email your CV with a covering letter stating why your skills and experience make you the right person for the role to Alison.ray@sulgravemanor.org.uk.

The deadline for applications is midnight Sunday 12th March. Applicants must be available to attend an interview on Monday 20th March at Sulgrave Manor. Late applications will not be accepted.

Candidates shortlisted for interview will be notified by Tuesday 14th March. If you have not heard from us by that time your application has been unsuccessful. Unfortunately, owing to limited resources we are unable to inform all applicants individually. For further enquiries about the role please email Alison.ray@sulgravemanor.org.uk